CLICK HERE TO START A RETURN OR EXCHANGE

 

Items purchased under any sale including, but not limited to:  the Sidewalk Sale, Short and Swimsuit Sale, Teva and Vasque 30% off sale, etc:

• You will be eligible to exchange item(s) for other products(s) in available in store and online

• Original tags, attached

• New, unworn, and unused conditions

Your returns checklist:

• The original receipt (or your Loyalty Account), within 30 days of purchase

• Original tags, attached

• New, unworn, and unused conditions

Meet those criteria, and we'll give your money back in the original payment method.

But what if more than 30 days has passed since I bought it?

Let's say you have the original receipt, tags in place, and the garment in new, unworn condition. But ... it's been more than 30 days since you bought it. If it's within a year, we'll give you full value on the return in store credit — which NEVER expires.

Any exceptions in the return policy world?

Well, yes. But not many. Here's the list:

• Final Sale Items

• Underpants

• Sunglasses without tags

• Worn shoes or shoes without the original packaging

Exchanging bathing suits or swimwear? Please make sure it's unused, in new condition, and with tags and hygiene strips intact.

Items returned without both the original receipt AND in new, unused and unworn condition with tags will receive store credit for the current selling price.

You can return items (with the original receipt) online or in-store. 

 

CLICK HERE TO START A RETURN OR EXCHANGE

 

What are Final Sale items?

They include items with lines through the tag or price listed online. Underwear, sunglasses without tags, worn shoes, or shoes without the original box. None of these items are returnable, so, FINAL SALE.

Returning items at the store

Come on in, but be sure you have:

• The original receipt, within 30 days of purchase (Or if you checked out under your Loyalty Account, we can pull the receipt up that way)

• Original tags, attached

• New, unworn, and unused conditions

Can I bring an online purchase for return at the store?

Yep. Bring all the things listed above, PLUS the card you used to buy it. We’ll refund your funds right to the card.

I’m kind of busy for a store run …

No problem. Fill out the Return and Exchange form online. We’ll need (can you guess?):

• The original receipt, within 30 days of purchase

• Original tags, attached

• New, unworn, and unused conditions 

NOTE: We will review the request and reach out with further instructions. Please make sure to put the original packing slip in the package. We can refund your card or give you store credit.

 

Ship your returns to:

High Pines Outfitters
2523 Airport Thruway
Unit A
Columbus, GA 31904

Please share the tracking number with us! 

 

EXCHANGES

Make exchanges and any of our stores. You'll need:

• The original receipt, within 30 days of purchase

• Original tags, attached

• New, unworn, and unused conditions

For online exchanges:

• Fill out the Return and Exchange form. 

 

As always, please email us at customer service or call 762-332-8220, Monday through Saturday, 10 a.m. to 6 p.m. ET, for details.